Privacy Policy

1. Introduction

Welcome to jaay9 ("we", "us", "our"). jaay9 is an online gaming platform serving players across Bangladesh, offering cricket betting, live casino, slots, crash games, Super Keno, and more. We are committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.

Please read this policy carefully to understand our practices regarding your personal data. By accessing or using the jaay9 platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the platform immediately.

2. Information We Collect

We collect information about you when you register for an account, place bets, make deposits or withdrawals, use our customer support services, or otherwise interact with our platform. The categories of personal information we may collect include:

Identity and Contact Information

• Full name, date of birth, and government-issued identification details where required for Know Your Customer (KYC) verification.
• Email address, mobile phone number, and residential address within Bangladesh or elsewhere.
• Username and password (password stored in hashed form — we do not store plain-text passwords).
• Payment information including bKash, Nagad, Rocket, Upay account references or card details used for deposits and withdrawals.

Technical and Usage Information

• Device information including IP address, browser type and version, operating system, and device identifiers.
• Log data such as pages viewed, time spent on pages, search queries within the platform, and links clicked.
• Geolocation data at country or region level (we do not collect precise GPS coordinates without your explicit consent).

3. How We Use Your Information

jaay9 uses the personal information we collect for the following specific and legitimate purposes:

• Account Registration and Verification: To create and manage your account, verify your identity, and conduct KYC checks as required by applicable policies.
• Service Delivery: To process your bets, manage your deposits and withdrawals via bKash, Nagad, Rocket or other supported payment channels, and provide uninterrupted access to games and betting markets.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance when you contact us.
• Responsible Gaming: To monitor patterns of play and, where necessary, apply responsible gaming tools such as deposit limits, self-exclusion, or cooling-off periods to protect your wellbeing.
• Marketing Communications: To send you relevant promotional offers, bonus notifications, and platform updates — you may opt out of marketing communications at any time by contacting support.
• Platform Improvement and Analytics: To analyse usage patterns, detect and prevent fraud, improve our product offerings, and ensure the security and integrity of the platform.

4. Sharing of Your Information

jaay9 does not sell, rent, or trade your personal information to third parties. We may, however, disclose your information to the following categories of recipients strictly as necessary:

• Payment Processors and Financial Partners: Third-party payment service providers such as bKash, Nagad, Rocket, and Upay, as well as card networks and banks, require transaction data to process your deposits and withdrawals securely.
• Technology and Service Providers: Carefully vetted third-party vendors who provide infrastructure, hosting, analytics, fraud detection, and customer support tooling on our behalf, all subject to strict confidentiality agreements.
• Legal and Regulatory Obligations: Where we are required by applicable law, court order, or a legally authorised authority to disclose personal information, we will comply with that requirement and, where permitted, notify you of such disclosure.

In all cases, we require any third party to respect the security of your personal data and to treat it in accordance with applicable law. We do not allow our third-party partners to use your personal data for their own purposes and only permit them to process your personal data for specified purposes.

5. Cookies and Tracking Technologies

jaay9 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits, remember your preferences, keep your session active, and analyse how you use the platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

Most web browsers allow you to control cookies through their settings. You may choose to block or delete cookies, but please be aware that doing so may affect the functionality of certain features on the jaay9 platform, including keeping you logged in between sessions. By continuing to use our platform without adjusting your cookie settings, you consent to our use of cookies as described in this policy.

6. Data Retention

We retain your personal information for as long as your account is active, or as long as is necessary to fulfil the purposes for which it was collected — including meeting any legal, accounting, or reporting requirements. When your account is closed or becomes inactive, we may continue to hold certain data for a period required by applicable law or for the purposes of fraud prevention, dispute resolution, and enforcement of our agreements.

Once your personal information is no longer required, we will delete or anonymise it in a secure manner. Anonymised or aggregated data that cannot reasonably be used to identify you may be retained indefinitely for statistical and analytical purposes.

7. Security of Your Data

jaay9 takes the security of your personal information seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure hashing of passwords, role-based access controls restricting who can access personal data internally, regular security audits, and monitoring for suspicious activity.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security; however, we will notify you promptly in the event of any data breach that may materially affect your rights or interests.

8. Your Rights

As a user of the jaay9 platform, you have certain rights with respect to your personal data. These rights include:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any information we hold about you is inaccurate or incomplete, you have the right to request correction or completion.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data — for example, where the data is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may ask us to suspend the processing of your personal data in certain scenarios, for example while we verify the accuracy of data you have contested.
• Right to Object to Marketing: You may object to us processing your personal data for direct marketing purposes at any time, and we will respect that objection without requiring a reason.

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all valid requests within 30 days. We may need to verify your identity before processing your request to ensure we do not disclose personal information to an unauthorised party.

9. Third-Party Services and Links

The jaay9 platform integrates games and services from reputable third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies and data practices. When you interact with a game powered by a third-party engine, certain technical data (such as your game session token) may be shared with that provider solely to deliver the gaming experience.

jaay9 is not responsible for the privacy practices of any third-party providers integrated into our platform. We encourage you to review the privacy policies of those providers if you have concerns about how they handle your data. We select our third-party partners carefully and require them to maintain appropriate data protection standards.

10. Protection of Minors

jaay9 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect or process personal information from persons under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

jaay9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the platform before the changes take effect.

Your continued use of the jaay9 platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our dedicated support team. We are here to help and will respond to all enquiries as promptly as possible.

You can reach us by email at: [email protected]. Our support team is available 24/7 to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.